These terms may have changed since you last reviewed them
We keep these terms and conditions regularly updated and we may make changes if we change the way we operate our business (including changing our range of products and services), or if there are changes in the law. So, these terms and conditions may have changed since you last placed an order with us.
These terms and conditions were last updated on 5-Nov-2021.
When you join the Formula Woman Community you are entering into a legally binding contract with Formula Woman Limited on these terms. Each time you order a new or additional product or service from us you will be entering into another legally binding contract with us, on these terms.
Where to find information about us and our products and services
The Formula Woman Community, Formula Woman Online Portal and Formula Woman Driving Competition are all made available by Formula Woman Limited.
When you order products and services via this website you are entering into a legally binding contract with Formula Woman Limited.
You can find everything you need to know about us, Formula Woman Limited, and our products and services on our website before you order. Where we deem it necessary, we also confirm the key information to you after you order, either by email, in your online account or on paper.
Information about you
When you place an order, apply to join our community or take part in any activities you will be required to provide us with information about you. This information must be accurate. If you are providing an opinion, it must be honestly held.
Any personal information that you provide to us will be held and used in accordance with our Privacy Policy https://www.formulawoman.co.uk/privacy-policy
If you are under the age of 18, you must have a parent or guardian’s permission before placing any orders for our products, services and digital content or joining the Formula Woman Community or participating in any of our events.
Acceptance of orders
We offer a range of products and services on our website. In most cases, your order will be accepted when we dispatch the product to you, provide you with the service or provide you with access to the digital content.
Sometimes, your order will only be accepted after it has been checked by us and we have emailed you to confirm acceptance. When this happens, you will be notified at the time of placing the order.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can't verify your age or other eligibility criteria (if this is a condition of acceptance), because you are located outside our delivery areas as stated on our website or because the product or service was mis-priced or mis-described by us.
Some of our events have limited availability or we may be able to accommodate only a limited number of people. Applying to attend an event or participate in an activity does not guarantee your acceptance.
Some products and services, for example entry into the Formula Woman Driving Competition have additional eligibility criteria. For example, you must be over the age of 17 and be physically fit to participate in them.
When this happens, we let you know as soon as possible and refund any additional sums you have paid.
Please note that if we reject an order for products, services or attendance/ participation in events this does not entitle you to a refund of your Formula Woman Community membership fee.
We charge you when you order
Unless we say otherwise, you have to pay for the products, services or digital content when you order them. If you order a subscription service or pay for a product in instalments we will take payments at regular intervals. This will be explained in more detail during the order process.
If you order physical products (rather than digital content or services), you will own them once we have received payment in full.
Other terms and conditions may apply
Sometimes, you may be required to enter into additional terms and conditions before we supply a service, product or digital content. We usually require this where different or additional eligibility criteria are required.
Sometimes, products or services may be provided by other companies. Therefore, you will be required to accept their terms and conditions in order to receive them.
When we supply some services, for example access to the Formula Woman Community, you will have to accept and abide by any community guidelines we provide. These guidelines may be updated by us from time to time. If you do not abide by these guidelines we have the right to remove you from the community and remove your access to any digital content.
We charge interest on late payments
In most cases, payment must be made at the time of placing your order. If you don’t pay in full, your order will not be accepted.
If you are required to make payment after placing your order and we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time.
This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.
We're not responsible for delays or circumstances outside our control
Sometimes, delays or events can happen or circumstances arise that are outside of our control. For example, stocks of products may be temporarily unavailable. Other times, events may be cancelled or may need to be rearranged due to adverse weather conditions.
If this happens, we will contact you as soon as possible to let you know and do what we can to reduce the delay and/or provide you with details of any rearranged or alternative events or services.
If you have ordered products then as long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://www.formulawoman.co.uk/contact to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.
If an event or service is cancelled and not rearranged you will receive a refund of any fees you have paid to us for your attendance at such an event or participation in the service.
If the event or service is rearranged and you are unable to attend the rearranged event or service you can contact our Customer Service Team https://www.formulawoman.co.uk/contact to end the contract and receive a refund of any fees you have paid to us for your attendance at such an event or participation in the service.
Please note that you are not entitled to any refunds of any additional costs or expenses you have incurred. For example, if you have booked a hotel for the duration of your attendance at an event, you are not entitled to a refund of that cost from us. Cancellation of hotels etc would be subject to the terms and conditions of the hotel or any booking agent you used.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown in our marketing materials, on our website or your device or its packaging may be slightly different.
Occasionally, designs may also change slightly, if for example, we have to use a different manufacturer to produce items of merchandise.
Personalised products
If you purchase products that are personalised, you are responsible for ensuring that all information you provide to us is correct.
You have a legal right to change your mind
For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Your legal rights
14 days to change your mind for online sales only.
You pay costs of return
When you can't change your mind. You can't change your mind about an order for:
· digital products and online content, after you have started to download or stream these;
· services, once these have been completed;
· products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
· sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
· goods that are made to your specifications or are clearly personalised; and
· goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:
· the day we deliver your product, if it is goods, for example Formula Woman merchandise. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
· the day we confirm we have accepted your order, if it is for a service, for example driver coaching.
· the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, access to the Formula Woman Online Portal), although you can't change your mind about digital content once we have started providing it.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://www.formulawoman.co.uk/contact.
You have to return the product at your own cost. If your product is goods, for example, Formula Woman merchandise, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods.
You can send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, contact our Customer Service Team: https://www.formulawoman.co.uk/contact.
We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
You have to pay for services you received before you change your mind. If you bought a service we don't refund you for the time you were receiving it before you told us you'd changed your mind.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you. If your product is a service, digital content or goods that haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You can end an on-going contract
We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team: https://www.formulawoman.co.uk/contact.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer Service Team: https://www.formulawoman.co.uk/contact. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us and these are explained below.
Summary of your key legal rights
If your product is goods, for example Formula Woman merchandise, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your product is digital content, for example access to the Formula Woman Online Portal, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
· If your digital content is faulty, you're entitled to a repair or a replacement.
· If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
· If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example driver coaching, the Consumer Rights Act 2015 says:
· You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
· If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
· If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
We can change products, service and these terms and conditions
Changes we can always make. We can always change a product, service or make changes to these terms and conditions:
· to reflect changes in relevant laws and regulatory requirements;
· to make minor technical adjustments and improvements. These are changes that don't affect your use of the product; and
· to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates or access to our website may be temporarily unavailable.
We can withdraw products and services
The products and services displayed on our website are subject to availability. We do not guarantee that all of them will always be available for purchase.
If we provide an ongoing service or a subscription for digital content or goods we may cancel them on reasonable notice to you.
If you have paid in advance for products or services which won't be provided we will provide you with a refund of sums paid to us.
We can end our contract with you and remove you as a member of the Formula Woman Community
We can end our contract with you and may claim any compensation due to us if:
· you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
· you do not comply with these terms and conditions or any other community guidelines or instructions provided to you;
· we find out that you are not eligible to be a member of the Formula Woman Community or you provide false information in any application form;
· you are rude, disrespectful or make any false, misleading or disparaging comments to or about us, any member of our team or any other member of the Formula Woman Community, whether in person or online, for example on your social media;
· you don't, within a reasonable time of us asking for it, provide us with any additional information we require; or
· in our reasonable opinion, your conduct, attitude or behaviour is not congruent with the values or ethos of the Formula Woman Community.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event or circumstances outside our control. As long as we have taken reasonable steps to minimise losses, delays or provided you with a reasonable alternative.
· Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Policy: https://www.formulawoman.co.uk/privacy-policy
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team https://www.formulawoman.co.uk/contact will do their best to resolve any problems you have with us or our products and services.
If you have a complaint you must provide us with all the relevant information we need to investigate it. We will then do so and respond to you within a reasonable time. We will also provide you with our proposals for resolving the dispute.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
It is always in everybody’s best interest to avoid going to court if possible. Therefore, please try to resolve any disputes with our Customer Services Team first. If you do not, this can mean that unnecessary costs (including legal fees) are incurred and we may be able to reclaim these from you if the dispute is resolved in our favour.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
Nobody else has any rights under this contract. Except where you are under the age of 18, this contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If you are under the age of 18, you must have a parent or guardian’s permission to enter into this contract. Your parent or guardian accepts full responsibility for your participation in the Formula Woman Community. If you breach any of these terms or conditions and we suffer a loss as a result, we may take legal action against your parent or guardian and claim compensation from them.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.